Job Title:Automotive Service Advisor / WriterLocation:  1760 Hwy 46 West, New Braunfels, TX 78132Job Overview:As an Assistant Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Assistant Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Support Service Advisors with daily operations and guest communication throughout the repair processGreet guests promptly and professionally while delivering a hospitality-driven experienceCheck guests in and out efficiently and accuratelyAnswer incoming phone calls and assist guests with scheduling appointments, vehicle updates, and general service informationContact guests with vehicle status updates, repair progress, and completion notificationsAssist with vehicle drop-offs and pick-ups to ensure a smooth guest experienceEnter customer and vehicle information accurately into the management systemHelp coordinate appointments and maintain an organized daily scheduleAssist with receiving and processing incoming and outgoing parts as neededMaintain a clean, organized, and professional facility appearanceProvide safe shuttle service for guests using company vehicles when necessaryAssist with clerical and administrative tasks, including filing, accounts receivable, and paperworkWork closely with the team to ensure exceptional guest service and efficient workflowServe as a positive ambassador for the company within the communityFollow all company safety policies and proceduresPerform other duties as assigned
